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UGREEN has opened preorders for the SynCare Indoor Cam ID500 Pro, a 4K indoor camera designed to connect with its HomeAgent hub for local video storage and processing. The camera is listed as a $89 early-bird campaign add-on; the report does not specify a shipping date or confirm that the campaign has begun fulfilling orders.
UGREEN has opened preorders for its SynCare Indoor Cam ID500 Pro, a Matter-certified 4K camera offered through the company’s crowdfunding campaign as an add-on to its HomeAgent smart home hub. The launch pairs a camera that supports Matter controls with a system UGREEN says can store and process footage locally, giving buyers an alternative to camera setups built around cloud recording.
The ID500 Pro is listed at an early-bird price of $89, compared with a stated retail price of $149. It is available as an add-on after reserving a HomeAgent unit, rather than being described in the report as a standalone preorder. UGREEN lists the base HomeAgent HA100 at $799 for early backers, with a $50 reservation deposit, against a stated $1,599 retail price. The higher-spec HA100 Pro is listed at $2,699. These are campaign prices and terms, not confirmation of final retail availability.
The camera has an 8-megapixel sensor capable of 4K HDR video, a 4 mm lens with an F1.6 aperture, 8x digital zoom and starlight night vision. Its motorized base supports 360-degree pan and 111-degree tilt, and the report lists automated motion tracking. It connects over 2.4 GHz and 5 GHz Wi-Fi 6, uses USB-C power and includes a physical privacy shutter. UGREEN says it can be placed on a desk or mounted on a wall or ceiling.
Certification documents cited in the report identify the camera as using Matter 1.5.1. The documents list Matter controls for pan, tilt and zoom, saved camera-position presets, two-way audio, night vision, HDR, image flipping and status-light brightness. They also describe motion and focus detection zones and event notifications. The report says onboard video and snapshot storage are disabled, with recordings instead routed to the HomeAgent.
Local Recording Depends on HomeAgent
The offer is notable because the camera’s proposed storage setup ties it to UGREEN’s HomeAgent hub. UGREEN describes the hub as a local Matter controller and AI system running UGOS Pro, with network storage and processing for visual information. The company says it can generate baby-crying alerts and keyword-based event summaries, as well as let users check live camera status and event histories using voice commands. Those are manufacturer-described capabilities; the source does not provide independent test results.
Matter camera support may make it easier to control compatible devices across smart home platforms, but the report’s details point to an important distinction: interoperability controls do not necessarily mean recordings are stored or processed by every Matter platform. For this product, recordings are described as going to the HomeAgent. Buyers considering the camera will need to weigh the advertised local-storage approach against the hub’s price and the campaign’s purchase requirements.
4K indoor security camera with Matter support
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Matter Camera Launch Follows Certification
UGREEN’s preorder announcement follows certification filings for a new smart home lineup that includes the HomeAgent hub and security cameras. The source report says the ID500 Pro’s certification documents describe video streaming, audio transmission and clip recording through Matter, along with camera settings and detection events. The camera’s physical shutter state and software privacy modes are also reported as available to Matter platforms.
The report places the launch amid slow product rollouts from other companies that have announced Matter camera plans, naming Eve, TP-Link, Xthings and Ezviz. It describes Aqara as the only globally available option at the time of publication. That market comparison comes from the report and may change as other products reach buyers. The article also notes that platforms such as Home Assistant are beginning to add native Matter camera support, but it does not specify which features are currently available in each platform.
“The camera stores video locally on the UGREEN HomeAgent rather than sending footage to the cloud.”
— UGREEN, as described in the Matter Alpha report
HomeAgent Hub compatible indoor camera
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Delivery and Platform Support Remain Open
The source does not give a shipping date, campaign end date, funding status or estimate for when the camera and hub will reach backers. A preorder or reservation is not evidence that products have shipped. It is also unclear whether the $89 camera price will remain available, whether the ID500 Pro will later be sold separately, or what final retail availability will look like.
The report describes the HomeAgent as the destination for recordings but does not detail how long footage is retained, which storage configurations are included, or how users can access recordings if the hub is offline. It also does not establish how much of the listed Matter functionality works across individual third-party platforms. Certification documentation indicates supported features, but real-world compatibility and performance may vary.
Ugreen SynCare Indoor Cam ID500 Pro
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Watch for Campaign and Shipping Updates
The next practical milestones are the campaign’s funding and ordering terms, followed by UGREEN’s release of shipping dates and final product details. Buyers should check the campaign page for current prices, the required HomeAgent reservation, add-on availability and any changes to delivery estimates before placing an order.
After the products reach users, platform compatibility and local-storage behavior can be assessed in practice. Updates from UGREEN and supported smart home platforms should clarify how the ID500 Pro’s Matter controls work across ecosystems and whether the HomeAgent features described in the campaign are available at launch.
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Key Questions
How much does the UGREEN ID500 Pro cost during the campaign?
The report lists it at $89 as an early-bird add-on, compared with a stated $149 retail price. It says buyers must first reserve a HomeAgent unit to purchase the camera.
Does the ID500 Pro store video in the cloud?
UGREEN’s described setup routes recordings to the HomeAgent for local storage. The report says the camera’s own video and snapshot storage are disabled. Detailed retention and access terms are not provided.
What video features does the camera have?
The camera is listed with an 8-megapixel sensor and 4K HDR video, 8x digital zoom, starlight night vision and motorized pan-and-tilt coverage. UGREEN also lists motion tracking.
When will the camera ship?
The source report does not provide a shipping date or delivery estimate. Buyers should check UGREEN’s campaign page for current timing and terms.
Can the camera work with Matter platforms?
Certification documents cited in the report list Matter 1.5.1 support and controls such as pan, tilt, zoom and two-way audio. The report does not confirm feature-by-feature compatibility with every platform.
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